FAQs

What types of products does Luxia offer?

Luxia offers a curated collection of high-quality, vegan, and cruelty-free makeup essentials, including jewelry, accessory and other beauty products. Each formula is designed to enhance your everyday routine with ease, performance, and elegance.

Are Luxia products vegan and cruelty-free?

Absolutely. All Luxia cosmetic and skincare products are 100% vegan free from anima cruelty-free. We are firmly committed to ethical beauty standards and never test on animals.

Are Luxia products environmentally friendly?

Yes. Sustainability is at the heart of what we do. Our packaging is designed to minimize environmental impact, and our formulations prioritize clean, effective ingredients that align with your values.

What is Luxia’s return policy?

We offer a 10-day return window for eligible on certain items. Products must be unopened, unused, and in their original packaging with all safety seals intact.
To request a return, please email info@luxiaofficial.com for pre-approval and further instructions.

How long does order processing take?

Orders are typically processed within 2 to 5 business days, not including weekends or holidays. Once your order is shipped, you will receive a confirmation email with tracking details.

Do you ship internationally?

Yes. We ship within Canada, the United States, and selected international destinations. Shipping costs and delivery times are calculated at checkout based on your location.

What payment methods are accepted?

We accept Visa, MasterCard, American Express, and PayPal. All transactions are securely processed through our trusted payment gateway to ensure your privacy and security.

How can I contact customer support?

For any questions, order issues, or product inquiries, please reach out to our team at info@luxiaofficial.com. We’re here to help and typically respond within 24–48 business hours.

Does Luxia offer collaborations or wholesale options?

Yes. We welcome brand collaborations, influencer partnerships, and wholesale inquiries. Please email business@luxiaofficial.com with your proposal and contact details.